Mykinsta file manager issue with uploading larger files

Incident Report for Kinsta

Resolved

We have determined that this is caused by an update to our network firewall systems for security. We will continue to explore other options for allowing larger uploads through MyKinsta, but at this time, files larger than 500MB should now only be uploaded via SFTP.

If you have any other questions, please contact our support team via chat from your MyKinsta dashboard, or by emailing us at support@kinsta.com.
Posted Aug 28, 2026 - 19:10 UTC

Update

Our investigation is still underway and is likely to continue into next week. We thank you for your continued patience.
Posted Aug 28, 2026 - 14:08 UTC

Update

The issue is still being investigated by our engineers. We appreciate your continued patience.
Posted Aug 27, 2026 - 14:20 UTC

Update

We are still investigating the issue, thank you for your continued patience.
Posted Aug 27, 2026 - 03:28 UTC

Update

We are still investigating the issue, thank you for your continued patience.
Posted Aug 27, 2026 - 03:20 UTC

Update

We are still investigating the issue, thank you for your continued patience.
Posted Aug 26, 2026 - 14:03 UTC

Update

We are still investigating the issue, thank you for your continued patience.
Posted Aug 26, 2026 - 08:10 UTC

Update

We are still investigating the issue, thank you for your continued patience.
Posted Aug 25, 2026 - 14:02 UTC

Update

The issue is still being investigated by our engineers. We appreciate your continued patience.
Posted Aug 24, 2026 - 14:06 UTC

Update

The issue is still being investigated by our engineers. We appreciate your continued patience.
Posted Aug 23, 2026 - 02:08 UTC

Update

The issue is still being investigated by our engineers.
Posted Aug 21, 2026 - 14:05 UTC

Update

The issue is still being investigated by our engineers.
Posted Aug 21, 2026 - 05:59 UTC

Update

We are still investigating the issue. Thank you for your patience.
Posted Aug 19, 2026 - 14:18 UTC

Update

We are still investigating the issue. Thank you for your patience.
Posted Aug 19, 2026 - 08:06 UTC

Update

We are still investigating the issue. Thank you for your patience.
Posted Aug 18, 2026 - 14:16 UTC

Update

Our engineers are continuing to investigate into the issue. We apologize for any inconvenience this causes.
Posted Aug 17, 2026 - 01:42 UTC

Update

Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.
Posted Aug 16, 2026 - 03:43 UTC

Update

Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.
Posted Aug 15, 2026 - 17:46 UTC

Update

The issue is still being investigated by our engineers.
Posted Aug 14, 2026 - 13:55 UTC

Update

We are continuing to investigate the issue and apologize for the inconvenience.
Posted Aug 14, 2026 - 05:36 UTC

Update

We are continuing to investigate the issue.
Posted Aug 13, 2026 - 14:01 UTC

Update

We are continuing to investigate the issue.
Posted Aug 13, 2026 - 01:17 UTC

Update

We are continuing to investigate the issue.
Posted Aug 12, 2026 - 13:52 UTC

Update

We are continuing to investigate the issue.
Posted Aug 12, 2026 - 01:55 UTC

Update

We are continuing to investigate the issue.
Posted Aug 11, 2026 - 14:03 UTC

Investigating

We are currently investigating reports of issues with uploading larger files (100+ MB).
Posted Aug 11, 2026 - 09:02 UTC
This incident affected: MyKinsta.