Service disruption at the London (UK) data center
Update - We have been closely monitoring this situation and service has remained stable. We will continue to monitor throughout the weekend.
Aug 14, 21:42 UTC
Monitoring - Our Engineers have been in discussions with Google Engineers, and we believe the attack to be mitigated at this time. We are watching the situation closely before we consider this resolved.
Aug 14, 17:33 UTC
Update - Systems Engineers continue to work diligently to mitigate the ongoing attack. Further updates will be provided as new information becomes available
Aug 14, 15:29 UTC
Identified - Thank you for your continued patience.

Our London data center has been the target of a DDOS attack, and our systems engineers have been working diligently to mitigate the attack in conjunction with Google Cloud Platform engineers.

We continue working towards complete mitigation, and additional updates will be provided as they become available.
Aug 14, 13:32 UTC
Monitoring - Our system engineers have applied a solution for the problem. We are working on restoring all services fully. The situation is being monitored further.
Aug 14, 12:57 UTC
Identified - Our engineers are continuing to work on stabilizing services as quickly as possible.
Aug 14, 10:47 UTC
Investigating - Our Engineers are investigating reports of a service disruption affecting sites in the London (UK) data center. We are working to restore service to affected sites as quickly as possible.
Aug 14, 10:29 UTC

About This Site

Welcome to Kinsta's status page. If you want to keep on top of any disruptions in service to our website, control panel, or hosting platform, this is the page to check. We report major outages to this status page. However, issues affecting a small number of customers are reported directly to affected customers in MyKinsta (https://my.kinsta.com). If you're experiencing an issue you do not see reported on this page please log into MyKinsta to view any alerts our team has added to your account.

Uptime over the past 90 days. View historical uptime.
MyKinsta ? Operational
90 days ago
99.98 % uptime
Today
Kinsta.com ? Operational
90 days ago
100.0 % uptime
Today
Kinsta support system ? Operational
90 days ago
100.0 % uptime
Today
MyKinsta analytics servers ? Operational
90 days ago
100.0 % uptime
Today
Kinsta CDN ? Operational
90 days ago
99.98 % uptime
Today
Kinsta DNS ? Operational
90 days ago
100.0 % uptime
Today
Affiliate Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Belgium (BE) data center ? Operational
90 days ago
100.0 % uptime
Today
Eemshaven (NL) data center ? Operational
90 days ago
100.0 % uptime
Today
Finland (FI) data center ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt (DE) data center ? Operational
90 days ago
100.0 % uptime
Today
Hong Kong (HK) data center ? Operational
90 days ago
100.0 % uptime
Today
Iowa (US) data center ? Operational
90 days ago
99.95 % uptime
Today
Jakarta (ID) data center ? Operational
90 days ago
100.0 % uptime
Today
Las Vegas (US) data center ? Operational
90 days ago
100.0 % uptime
Today
London (UK) data center ? Partial Outage
90 days ago
99.72 % uptime
Today
Los Angeles (US) data center ? Operational
90 days ago
100.0 % uptime
Today
Montreal (CA) data center ? Operational
90 days ago
100.0 % uptime
Today
Mumbai (IN) data center ? Operational
90 days ago
100.0 % uptime
Today
Northern Virginia (US) data center ? Operational
90 days ago
99.81 % uptime
Today
Oregon (US) data center ? Operational
90 days ago
100.0 % uptime
Today
Osaka (JP) data center ? Operational
90 days ago
100.0 % uptime
Today
Salt Lake City (US) data center ? Operational
90 days ago
100.0 % uptime
Today
São Paulo (BR) data center ? Operational
90 days ago
100.0 % uptime
Today
Seoul (KR) data center ? Operational
90 days ago
100.0 % uptime
Today
Singapore (SG) data center ? Operational
90 days ago
100.0 % uptime
Today
South Carolina (US) data center ? Operational
90 days ago
99.94 % uptime
Today
Sydney (AU) data center ? Operational
90 days ago
100.0 % uptime
Today
Taiwan (TW) data center ? Operational
90 days ago
100.0 % uptime
Today
Tokyo (JP) data center ? Operational
90 days ago
100.0 % uptime
Today
Zürich (CH) data center ? Operational
90 days ago
99.9 % uptime
Today
Outbound Email System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Aug 15, 2020

No incidents reported today.

Aug 14, 2020
Service disruption at the London (UK) data center
Resolved - Our Engineers have successfully restored full service to all affected sites in the London (UK) data center. If you are still seeing issues with your website please contact our support team. Thank you for your patience and we do apologize for any disruption to your business.
Aug 14, 06:27 UTC
Update - At this time services remain stable, however we are continuing to monitor the situation.
Aug 13, 18:35 UTC
Monitoring - Our engineers have stabilized services and are continuing to monitor the situation further.
Aug 13, 16:51 UTC
Identified - Our engineers are continuing to work on stabilizing services as quickly as possible.
Aug 13, 16:18 UTC
Investigating - We are currently experiencing degraded performance in our London data center. During this time your site may show intermittent availability. Our engineers are working on restoring full service to all sites as soon as possible.
Aug 13, 14:48 UTC
Aug 13, 2020
Service disruption at the London (UK) data center
Resolved - The issue has been resolved. All services are fully restored.
Aug 13, 07:20 UTC
Monitoring - Our system engineers have identified the problem and implemented solutions to restore full service. The systems are currently being monitored.
Aug 13, 06:55 UTC
Identified - We are currently experiencing an outage in our London data center. Our engineers are investigating the problem and are working on restoring full service to all sites as soon as possible.
Aug 13, 05:53 UTC
Aug 12, 2020
Service disruption at the Virginia (US East 4) data center
Resolved - The incident has been completely resolved. All services are now fully available.
Aug 12, 08:13 UTC
Monitoring - All Live and Staging sites have been restored. The services are all fully available now. Our engineers are monitoring the infrastructure further.
Aug 12, 07:25 UTC
Update - Services to live sites have been restored, our engineers are continuing to work on restoring services to staging sites.
Aug 12, 05:14 UTC
Update - Our engineers are continuing to work on restoring services to affected sites.
Aug 12, 03:27 UTC
Update - The ongoing issue is due to an apparent hardware failure at Google Cloud. We've been working with Google Cloud Support seeking resolution but at this time an ETA on restoration of the affected virtual machine is unavailable from Google Cloud. Due to the ongoing uncertainty regarding when the hardware failure will be resolved, we've made the decision to restore the affected machine from our most recent backup.

Backup restoration is in process now.

We will continue working with Google to seek the retrieval of all data leading up to the point where the hardware failure occurred and we will provide additional information as soon as possible.
Aug 12, 01:17 UTC
Update - Our engineers are continuing to work with Google engineers on restoring services as quickly as possible however the affected machine is still showing a host error status at this time.
Aug 12, 00:55 UTC
Update - Our engineers are continuing to work with Google engineers on restoring services as quickly as possible however the affected machine is still showing a host error status at this time.
Aug 11, 23:27 UTC
Update - Google are investigating the incident but have not yet identified the root cause. We continue to monitor the affected machine which is still showing a host error status at this time.
Aug 11, 22:26 UTC
Update - We are continuing to monitor the affected machine which is still showing a host error status at this time.
Aug 11, 21:23 UTC
Identified - A single machine in the US East 4 datacenter is currently affected by a host error due to failed hardware. Google has not posted any regional outages on its status page to reflect this and so we believe the incident is isolated at this time.

We will provide a further update as more information becomes available.
Aug 11, 20:42 UTC
Investigating - Our Engineers are investigating a service disruption affecting sites in the Virginia data center. We are working to restore service to affected sites as quickly as possible.
Aug 11, 18:56 UTC
Aug 11, 2020
Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020
Outgoing Email Disruption
Resolved - This incident is now resolved and outgoing email is now functioning normally.
Aug 5, 05:37 UTC
Update - We are continuing to investigate this issue, emails sent from MyKinsta are not currently affected.
Aug 5, 04:16 UTC
Investigating - We are currently experiencing a service disruption issue with our email service partner, SendGrid. This can affect Kinsta customers sending emails from their sites, as well as emails sent from MyKinsta. We apologise for the issues and will update you as soon as new information is available.
Aug 5, 03:30 UTC
Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

← Incident History Powered by Statuspage