This downtime event was caused by a large-scale DDoS attack that targeted our infrastructure in the region. Our sysadmin team was able to mitigate most of the attack, however, some downtime did occur due to the initial surge in traffic.
The attacker frequently changed methods of attack throughout the event which caused intermittent downtime as our sysadmin team adjusted our mitigation efforts.
Posted 5 years ago. Sep 21, 2020 - 18:49 UTC
Resolved
Services have remained stable so we have now marked this matter as resolved.
Posted 5 years ago. Sep 21, 2020 - 13:14 UTC
Monitoring
Our engineers have stabilised services and are continuing to monitor the situation further.
Posted 5 years ago. Sep 21, 2020 - 04:26 UTC
Investigating
Our Engineers are investigating reports of a service disruption affecting sites in the Virginia (US East 4) data center. We are working to restore service to affected sites as quickly as possible.
Posted 5 years ago. Sep 20, 2020 - 23:30 UTC
This incident affected: Northern Virginia (US) data center.