Issues reaching support via chat

Incident Report for Kinsta

Resolved

This incident has been resolved.

Posted Jul 30, 2025 - 10:06 UTC

Update

We are continuing to monitor the situation.

Posted Jul 30, 2025 - 08:15 UTC

Monitoring

A fix has been implemented, and we are monitoring the results. If you continue to experience issues reaching out via chat, please contact us at support@kinsta.com so we can assist you further.

Posted Jul 30, 2025 - 05:56 UTC

Update

We are actively continuing our investigation into this issue.

Posted Jul 30, 2025 - 04:50 UTC

Update

We are continuing to investigate this issue.

Posted Jul 30, 2025 - 00:14 UTC

Investigating

We are currently seeing some reports of customers unable to reach us via chat despite having an active plan. We are investigating this issue; for the moment, if you are seeing issues reaching out via chat, please contact us at support@kinsta.com so that we can assist further.

Posted Jul 29, 2025 - 21:30 UTC

This incident affected: Kinsta support system.