MyKinsta Support System Messages Delayed

Incident Report for Kinsta

Resolved

This has been resolved.
Posted Aug 03, 2026 - 17:42 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 03, 2026 - 16:30 UTC

Update

Intercom is currently working on a resolution for this issue, and we will update again once that is in place.
Posted Aug 03, 2026 - 15:45 UTC

Update

We are continuing to work on a fix for this issue with our support system provider.
Posted Aug 03, 2026 - 14:41 UTC

Update

Intercom has updated their status page for this issue: https://www.finstatus.com/us-hosting
Posted Aug 03, 2026 - 14:25 UTC

Identified

We've identified the issue as being with our upstream provider, Intercom. We are reaching out to them to resolve this.
Posted Aug 03, 2026 - 14:09 UTC

Investigating

Our support system is currently experiencing significant message delays. We are working to resolve the issue as quickly as possible.
Posted Aug 03, 2026 - 14:04 UTC
This incident affected: Kinsta support system.
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