Chat Support system issues

Incident Report for Kinsta

Resolved

This incident has been resolved.

Posted Oct 21, 2024 - 13:18 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 21, 2024 - 10:52 UTC

Update

The issue is still being investigated by Intercom. They are reporting full outage and are working on it. Their status page: https://www.intercomstatus.com/us-hosting/incidents/01JAQ7XGHYDQNDF9C8R449WT1A

Posted Oct 21, 2024 - 10:21 UTC

Investigating

We are currently investigating an issue with our Chat Support system. Messages might be delayed or not delivered.

Posted Oct 21, 2024 - 09:53 UTC

This incident affected: Kinsta support system.